Welcome to the FAQ page of loftonshop.com! Here are some frequently asked questions and answers from our customers to help you better understand our services and products. If you have any other questions, please feel free to contact us.

  1. How do I place an order?
    You can browse our product catalog, select the items you are interested in, and click the “Add to Cart” button. When you are ready to check out, click the shopping cart icon, follow the instructions to complete the purchase process, and fill in the relevant shipping and payment information.
  2. Can I modify or cancel my order?
    If you want to modify or cancel your order, please contact us as soon as possible. We will do our best to meet your request, but if the order has been processed or shipped, we may not be able to make changes or cancellations.
  3. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, etc. You can choose your preferred payment method at checkout.
  4. How long will it take for the order to be shipped?
    Normally, your order will be processed and shipped within 1-3 business days after payment is confirmed. Shipping times may vary due to inventory, holidays, and product models.
  5. How do I track my order?
    You will receive an email with a tracking number once your order has been shipped. You can use this number to check the shipping status of your package on the logistics company’s website.
  6. How do I process a return?
    If you are not satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure that the product is unused and in its original packaging. Please contact Customer Service for a return authorization and detailed procedures.
  7. How can I contact Customer Service?
    If you have any questions or need assistance, you can contact us at:

Email: damonmahini@loftonshop.com
Phone: +1 (618) 752-4603
We will respond to your inquiry as soon as possible during business days.

  1. Do you have a membership program?
    Yes, we do offer a membership program that provides exclusive discounts and offers. Please visit our website to learn more and sign up for a membership.

We hope these FAQs will help you better use loftonshop.com. If you have any other questions, please feel free to contact us. Thank you for your support and trust!