Thank you for choosing loftonshop.com! We are committed to providing our customers with quality products and services. Below is our refund policy to ensure that you understand the refund process and conditions that you may encounter during your purchase.

  1. Refund Application Conditions
    Applicable products: All products purchased from LoftonShop are eligible for a refund, provided that they are returned within 30 days of receipt.
    Product condition: Products for which a refund is requested must be in original condition, unused and with all original packaging, tags and accessories.
  2. Refund process
    Refund application: To request a refund, please contact our customer service email (damonmahini@loftonshop.com). Please provide your order number, details of the purchased products, and the reason for the refund.
    Return Authorization: Our customer service team will respond to you within 2 business days of receiving your request to confirm the refund request and provide a return authorization number and detailed return instructions.
    Return of goods: Please return the goods according to the instructions of the return authorization. You are responsible for the return postage (unless the goods are defective or shipped incorrectly).
    Refund Processing: Once we receive the returned item and confirm that it meets the refund criteria, the refund will be processed within 5-10 business days and returned to your original payment method.
  3. Non-refundable items
    The following items cannot be refunded:

Specially customized or personalized products;

Hygiene and beauty products that have been opened or used;

Gift cards and digital products.

  1. Refund Time
    Refund application processing time is usually 5-10 business days. The time from when we confirm and process your refund request to the time the funds are returned to your account may vary depending on the payment institution.
  2. Contact Us
    If you have any questions or need help with our refund policy, please feel free to contact our customer service team. We will be happy to assist you.

Thank you for your support and trust in loftonshop.com! We look forward to seeing you again!